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All doctors are fluent in English and Spanish. Some doctors are fluent in French.
Our Clinic Managers are fluent in English and Spanish, and one of them speaks Ukrainian. Other staff can also accommodate Portuguese, Italian, and French.
Please note we also offer a simple and secure telemedicine option (video-based online appointment similar to a Skype of FaceTime call).
International health insurances
We generally work with major international health insurances, but please do check with us when making an appointment. We are able to bill some international health insurance companies directly. In particular we work with GeoBlue, HTH Travel insurance, Cultural Insurance Services International (CISI), International SOS, and Henner. Some times we are able to bill Cigna INTERNATIONAL directly, but we need to request an authorisation first. When contacting us, please provide your insurance details so we can move your appointment request forward faster.
Spanish health insurances
For Spanish health insurances, please note we don’t accept the basic plans (cuadro medico / Network) of Adeslas, Sanitas, Asisa, DKV, Cigna Cuadro Médico or similar. We have chosen to not be in any Spanish health insurance cuadro medico / Network as this would not allow us to focus on a smaller volume of patients.
You may be able to see us using your insurance, if this allows you to choose your own doctors. This will be the case if you have a reimbursement plan (reembolso), for instance, Adeslas Premier, Adeslas Pyme Reembolso, Adeslas Extra, Adeslas Extra Empresas, Sanitas Más 90.000, Sanitas Premium 500.000, or Asisa Integral. Other examples of reimbursement plans include DKV Mundisalud, Mapfre Salud Reembolso, Axa Optima Plus, Generali Reembolso, Cigna Salud Reembolso, FIATC Reembolso, AEGON Reembolso, Allianz Reembolso, Asefa Salud Top Modalidad Reembolso, Cigna International, GeoBlue, Cultural Insurance Services International (CISI), International SOS, and Henner. If this is your case, we can prepare an invoice that you can submit to your insurance for reimbursement. Please note we provide this information just as a reference. Individual insurance plans may vary, and the names of the plans we are familiar with may change. If you are not sure, please check with your insurance before booking an appointment.
European Health Insurance Card (EHIC)
In Spain the European Health Insurance Card (EHIC) would only work in public hospitals. We are a private clinic and therefore we can’t accept the EHIC. The health system in some countries reimburse their members for their appointments and treatments when abroad. You can check with your home country insurance if this would be the case. If this is your case, we can prepare an invoice that you can submit to your insurance for reimbursement.